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How bataviavip Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, deposit via DANA, OVO, or GoPay, and use the lobby — and how we protect it. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectionDANA, OVO, GoPay wallet privacyCookie controlsYour right to access or delete data
bataviavip How bataviavip Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Have a question about your data or want to request a change? Our support team handles privacy queries directly. You can reach us through live chat in the lobby, by email, or via our account help desk. We aim to acknowledge data requests within a reasonable window and resolve them as quickly as your request allows.

Team online

Live Chat Support

Open the chat widget in the lobby footer to reach our team directly. Privacy and account data questions are handled here alongside general account help.

Email Privacy Requests

Send your data access, correction, or deletion request by email. Include your registered account name and the wallet — DANA, OVO, or GoPay — linked to the account.

Account Help Desk

Log in and visit the account section to raise a privacy or data query via the help desk form. Responses are sent to your registered contact address.

HOW WE PROTECT DATA

Our Approach to Data Security and Retention

We've built the account and payment flow around keeping your data contained to what's necessary. Wallet references for DANA, OVO, and GoPay are tokenised — we hold a reference, not your full credentials. Cookies on the site are used for session continuity and fraud detection, and you can manage non-essential cookies through your browser settings at any time. Players in Bekasi and across Indonesia access the same account protections regardless of device.

Wallet Data Tokenisation

Your DANA, OVO, or GoPay account details are never stored in full. We keep a tokenised reference only, processed under each e-wallet provider's own security standards.

Cookie and Session Controls

We use session cookies to keep your lobby access stable and security cookies to flag unusual login behaviour. You can block non-essential cookies in your browser without losing account access.

Account Access Verification

Every login triggers a verification step tied to your registered contact. If we detect a new device or unusual location, we flag the session before granting full account access.

Data Retention Schedule

We keep your account data while your account is active. If you close your account, data is retained only as long as required under applicable Indonesian regulations, then removed from active systems.

Privacy Policy Questions Answered

These are the questions we actually get from account holders about how their data is handled, stored and who can request changes.

We collect your name, contact details, and the wallet reference for DANA, OVO, or GoPay you register with. Device and session data are also logged to protect your account from unauthorised access.

Yes. Send a request via email or the account help desk, including your registered account name and linked wallet. We'll compile and share your data within the timeframe required by applicable law.

We share only what is strictly necessary. Game studios like Pragmatic Play receive session data to run games. Your wallet details and personal contact data are never passed to game providers.

Contact us through live chat or by email with a deletion request. We'll close the account and remove data from active systems, retaining only what Indonesian regulations require us to keep.

We use session and security cookies. You can disable non-essential cookies in your browser settings. Security cookies needed for login and fraud detection remain active to protect your account.

Our policy covers data we handle on our side. GoPay and OVO process payment data under their own privacy terms. We hold only a tokenised reference, not your full wallet credentials.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.